Terms of Service

Contracting parties and scope

These Terms of Service apply to all use of Gooverlay, including the public website, account registration, free service tier, paid subscription plans, support workflows, and collaborator features.

The legally binding identity of the service operator is the provider named in the Legal Notice (Impressum). If specific mandatory consumer information applies in a target market, those disclosures supplement these terms and prevail where legally required.

Account registration and eligibility

Users must provide accurate registration data and keep their account information up to date. Each account is personal to the registered user or the legal entity on whose behalf the account is created.

Users are responsible for all activities carried out through their credentials unless they report unauthorized access without undue delay. Gooverlay may require reasonable verification before changing account ownership, billing identity, or security-relevant settings.

Platform use

Users are responsible for the content they publish, the collaborators they invite, and the lawful use of streaming, viewer, and sponsor material shown through the platform.

Abuse, fraud, unauthorized access, illegal content, or attempts to interfere with the service can lead to account restrictions or removal.

Service scope and availability

Gooverlay provides software features for preparing, managing, and delivering overlays and related live-production controls. The exact scope depends on the selected plan, current product stage, and the technical environment used by the customer.

The current public release is a beta stage with an intentionally limited visible catalog of 6 live widgets: Countdown, Timer, Fun Fact, Generic Text, Scoreboard, and Testing Dot as a utility marker.

Unless a specific uptime or service-level commitment is separately agreed in writing, Gooverlay does not promise uninterrupted availability. Maintenance, security measures, incident response, third-party failures, or force majeure can temporarily affect access.

Features may evolve as the product matures. During beta, interference, short interruptions, or an occasional OBS viewer refresh after larger updates can occur. Gooverlay may modify, improve, replace, or discontinue parts of the service where this is reasonable for technical, security, legal, or product reasons and does not unlawfully deprive users of already-paid essential service value.

Orders, subscriptions, and cancellation

The offer and checkout describe the selected service, recurring price, billing interval, trial conditions where applicable, and subscription term. Mandatory pre-contract information and statutory consumer rights apply in addition to these terms.

The first 101 paid Premium subscribers can access the early-bird Premium checkout stage if it is still available at the time of subscription.

After the early-bird window is exhausted, Gooverlay may move self-serve Premium checkout to later public pricing stages.

Existing subscribers keep their subscribed recurring price while the subscription remains uninterrupted. If a subscription ends and later starts again, the then-current checkout price applies.

Paid subscriptions renew automatically for the selected billing interval unless canceled before the next renewal date shown in checkout or the account area. Monthly plans renew month to month. Mandatory statutory termination rights remain unaffected.

A 14-day Premium trial converts automatically into a paid subscription unless it is canceled before the trial ends. The payment provider may collect the payment method at trial start while the first charge is delayed until the paid term begins.

Cancellation remains available during the active paid period. If cancellation happens mid-period, access continues until the end of the already-paid term and renewal stops there.

For ordinary subscription cancellation, we recommend the signed-in subscription controls in Profile; registered users can also contact Support about cancellation. You may instead send a cancellation declaration to info@gooverlay.com without signing in. Where possible, send it from your registered account email and identify your account email or account ID, the subscription, and your requested termination date, or state the earliest possible date. For extraordinary termination, also explain the reason. Suggested subject: Subscription cancellation. No particular subject or wording is required.

If you still have access to your registered mailbox, the Forgotten password option can help you regain access and use the signed-in controls. Password recovery and access to that mailbox are not conditions for submitting a cancellation by email. If you contact us from another address, provide the account or contract identifiers available to you.

We record email cancellation declarations when received and handle them manually. To protect accounts against unauthorized changes, we may request reasonable, proportionate information to identify the contract and verify authority before changing billing or disclosing account information. Do not send passwords or full payment-card details. A different sender address does not by itself invalidate a cancellation; verification does not change the original receipt time or limit statutory termination rights. Subscription cancellation does not delete the account: access can continue on the Free tier after Premium ends.

Nothing in these terms limits statutory cancellation or withdrawal rights. Account billing controls allow subscription renewal to be stopped; these controls do not replace any separately required statutory cancellation or withdrawal process.

Subscription pauses are not currently part of the service. Unless and until such a feature is expressly introduced, the only available states are active service, scheduled cancellation at period end, trial, and downgrade to the applicable lower tier.

When a paid plan ends, Gooverlay applies the free-plan limits again unless another eligible paid plan is activated. Workspaces beyond the free limit remain stored but switch to read-only mode until a new eligible plan is selected or paid access returns.

Premium includes priority support, premium templates, watermark removal, higher workspace, scene, and collaborator limits, and Screen Share Studio beta. Feature availability and permissions depend on the plan and workspace role.

Statutory withdrawal and refunds

Where a statutory consumer withdrawal right applies, follow the instructions at /withdraw. Sign in and choose Support, category Withdraw from contract. Confirming records your declaration on the server and opens a Support conversation. The saved reference and received time acknowledge receipt, not approval of a refund. A server-generated acknowledgement PDF is available on request; no download is forced. An optional email acknowledgement can be sent to your verified account email.

Support withdrawal immediately requests that automatic renewal stop for the identified subscription linked to your account. Stripe confirmation is shown separately from receipt of the declaration. If the change cannot be confirmed, the request remains received, renewal cancellation is shown as pending and retried, and the team must resolve it promptly. An unlinked or historical contract needs manual identification; a different subscription is not canceled by guesswork. Refunds remain manual. Stopping renewal does not itself determine every legal effect of a valid withdrawal.

You may also withdraw by a clear email or postal declaration without logging in or giving a reason. Email info@gooverlay.com; we suggest subject Withdrawal and your account email or ID plus enough information to identify the contract. Exact subject wording is not required. Emails are handled manually and do not automatically change Stripe renewal. A valid declaration and applicable deadlines do not depend on which channel you use, our review, or successful automation.

For a valid statutory withdrawal, Gooverlay refunds all payments received under the withdrawn contract in full. There is no deduction for Stripe or administration fees, or for paid service days already used. Free trial days remain free.

Withdrawal declarations are recorded on receipt. We review contract details and handle refunds manually; a valid withdrawal does not depend on our approval. Manual review does not extend the applicable statutory reimbursement deadline, normally 14 days after receipt. We use the original payment method unless otherwise expressly agreed, without a reimbursement fee.

Ordinary cancellation stops renewal and retains access through the already-paid period. It does not itself create a voluntary prorated refund or money-back guarantee. Statutory withdrawal, remedies for defective services and other mandatory refund rights remain separate and unaffected.

Open Support — Withdraw from contract (sign-in required). Withdrawal details and instructions.

Workspace ownership

The account that creates a workspace is responsible for access control, collaborator permissions, and the handling of any external URLs or streaming destinations connected to that workspace.

If collaborators are invited, the workspace owner is responsible for granting only the permissions needed for the intended task and for removing access that is no longer required.

Content, intellectual property, and licenses

Users retain responsibility for the lawfulness of their own text, graphics, sponsor assets, stream metadata, and other uploaded or configured content. Users must have the necessary rights to use the material they bring into the service.

Gooverlay and its software, interface design, product logic, and service branding remain protected by intellectual-property and related rights. Except where mandatory law permits otherwise, use of the service does not transfer those rights to the user.

Gooverlay grants users a limited, non-exclusive, non-transferable right to use the service during the active contract term for its intended business or creator workflow. This right ends when the contract ends, except for rights that must survive by law or explicit agreement.

Support and communications

Support requests may be handled through the in-app support inbox so account, workspace, and billing matters can be answered in service context. Platform administrators can access only the support data needed to process and document the request.

Essential account, security, billing, and contractual notices are sent independently of newsletter preferences through the operational service mailbox used for transactional communication.

Optional newsletter and product-update emails are separate from essential service messages and can be unsubscribed at any time.

Suspension, termination, and enforcement

Gooverlay may suspend access temporarily if this is necessary to investigate security incidents, abuse, fraud, unlawful content, serious payment default, or a material breach of these terms.

Where the breach can reasonably be remedied, Gooverlay may request correction before permanent termination unless immediate action is necessary for security, legal compliance, or protection of other users or third parties.

Liability

Gooverlay is liable without limitation where liability is mandatory by law, including for intent, gross negligence, injury to life, body, or health, and claims under mandatory product-liability rules.

For slightly negligent breaches of essential contractual duties, liability is limited to the foreseeable damage typical for this type of contract. In all other cases, liability for slight negligence is excluded to the extent permitted by law.

Users remain responsible for their own production environment, distribution channels, OBS or streaming setup, local backups, and the consequences of misconfiguration, operator error, or third-party platform outages outside Gooverlay control.

Changes to these terms and applicable law

Gooverlay may update these terms where necessary for legal, regulatory, security, product, or operational reasons. The version accepted during account registration or later expressly accepted in the product is stored with the account where technically required.

Mandatory consumer-protection rules of the country in which a consumer has habitual residence remain unaffected where applicable. To the extent legally permitted, German law applies and the place of jurisdiction for merchants is the registered seat of the operator.